Privacy Policy

1. Introduction

Exclusive Drive Inc. ("Company," "we," "us," or "our"), a company registered in Illinois, USA, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and chauffeur services. This policy complies with the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

• Identity Data: Name, username, or similar identifier
• Contact Data: Email address, phone number, billing address
• Financial Data: Payment card details (processed securely by Stripe)
• Transaction Data: Details of bookings, payments, and services
• Location Data: Pickup and drop-off locations for your rides

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Cookies: Session and preference cookies

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your booking requests
• Send booking confirmations and ride updates via email and SMS
• Process payments securely
• Assign drivers and coordinate pickups
• Provide customer support
• Send promotional offers (with your consent)
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

We do NOT sell your personal information to third parties.

5. Your Privacy Rights

5.1 California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt-out of the sale of personal information (we don't sell data)
• Non-discrimination for exercising your privacy rights

5.2 All Users

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@exclusivedriveinc.com

6. Data Security

We implement appropriate security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing via Stripe
• Password hashing using bcrypt
• Regular security audits and updates
• Limited employee access to personal data

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Booking and transaction records are retained for 7 years for tax and legal compliance. You may request deletion of your account at any time, and we will delete or anonymize your data within 30 days, except where retention is required by law.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze website traffic and usage
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us